My Tesla app is not recording performance or power flow since 14/3/21

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My Tesla app is not showing power flow or performance info since the 4/3/21.  Tried calling and was fobbed off and told to call either a Tesla or b my provider.  I SD agl are my provider to which he replied I needed to call the govt?!  Seriously?  I saw a David on this site as an agl rep but don't know how to DM him.  Looks like he has some idea from previous posts.