I have not been able to access your app for months. Hugely inconvenient and frustrating

AGL Idea Moderator
31 Replies 9841 Views
 
31 REPLIES 31
AGL Idea Moderator
0 Replies 5658 Views

Hi Paige, thanks for your feedback.  Are you seeing an error page with a rainy cloud or is the page blank when you login?  Any screenshots you can share will help our investigations.

Conductor
0 Replies 5652 Views

Yes, it goes to a page with a rainy cloud

AGL Moderator
0 Replies 5580 Views

Hi @Dawes84,

 

Apologies for the delayed reply!

 

I'm happy to confirm that this issue was resolved last month. If you're still having issues, please let me know!

 

Cheers,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.
Semiconductor
0 Replies 5572 Views
No, this is still not working for me. I've tried to reset the app and still getting the same error screen.
Conductor
0 Replies 5568 Views

@jaydeny

Resolved how? I've had no assistance & it definitely is still not functioning. 

Conductor
0 Replies 5567 Views

@OnE I've tried to get help with this for quite some time and am getting nowhere. I hope you have better luck than I 

Semiconductor
0 Replies 5560 Views
@MattyY78 @jaydeny this is still not resolved. Please stop closing issues that people raised on this,
AGL Moderator
0 Replies 5557 Views

Hi @OnE  & @Dawes84 ,

 

Apologies for the misunderstanding.

 

There was a large-scale bug was resolved last month that was responsible for many similar issues, but it seems that this was not relevant in your cases.

 

If you can both send me a quick private message with your names, AGL account numbers and email address, I'll be happy to help further!

 

Cheers,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.
Semiconductor
0 Replies 5553 Views

@jaydeny I got this "You have reached the limit for number of private messages that you can send for now. Please try again later."