Apologies for the delayed reply!
I'm happy to confirm that this issue was resolved last month. If you're still having issues, please let me know!
Apologies for the misunderstanding.
There was a large-scale bug was resolved last month that was responsible for many similar issues, but it seems that this was not relevant in your cases.
If you can both send me a quick private message with your names, AGL account numbers and email address, I'll be happy to help further!