App does not show current usage. Has trouble connecting to my account details

Transformer
37 Replies 16709 Views

My AGL app won't show any data for my gas and power.

Click on usage - top left corner has "Connection in progress" Photo of a man next to a light and tv set up in the background.

 

Has been like this for days. Have tried deleting and reinstalling app to fix issue. 

 

Any help would be great,

 

Thanks!

52 REPLIES 52
Switched-on
0 Replies 7050 Views

Having the same issue and hasn’t been working for weeks. Please fix

AGL Community Manager
0 Replies 7044 Views

@Andrewtikki , @Murf78  thanks for the feedback.

 

@KennyB Can we look into this?





If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.
AGL Moderator
1 Reply 6961 Views

Hi @Murf78 & @Andrewtikki ,

 

Can you please send me your account number privately and I'll look into this further?

 

Are any of your property in the middle of a move?

 

Thanks,

Ken

Switched-on
0 Replies 6936 Views

How our app is not working; it is showing other peoples bills and it is missing information over the last two weeks.

 

Can AGL update me on what is wrong and when it will be fixed please? 

Switched-on
0 Replies 6924 Views

Seems to be working now, thanks for looking into it

AGL Community Manager
0 Replies 6914 Views
 




If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.
Switched-on
0 Replies 6894 Views

My apps is not working too. Please fix it. 

Switched-on
0 Replies 6878 Views

Same!! 

Switched-on
0 Replies 6870 Views

I have the same issue.