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Posted 1h ago
Energy Energy - General

Poor payment input page

I am shocked to find that there is no automatic population of a customer field when paying online. After entering id number there is no confirmation of where my money is going? hOW DO i KNOW IT HAS GONE TO THE RIGHT PLACE?  If I made a mistake with the id what happens?t 

1 Reply 19 Views
Posted 7h ago
Energy Energy Accounts & Plans

Cheque delivered, how am I suppose to use it?

Hi, got an unexpected queue from agl with what looks like the remainder of the QLD Gov cost of living payment, not sure why it didnt remain as credit. Also wondering how I'm suppose to use it when my bank no longer processes cheques? Anyone had a similar experience and or solution?

Solved 6 Replies 260 Views
Posted 16h ago
Website & App AGL Rewards

Reg:Joining credits

Hi, Its been 6 monts since I got my new AGL Electricity + Gas connection. However, I am yet to receive my joining credits of 100 AUD. Could you please advise in this regards.

0 Replies 10 Views
Posted 1d ago
Energy Solar, Batteries & Electrification

Net metering Question - purchase and sold in same interval?

We recently had solar installed and I understand we have a net meter. 

I keep coming across entries such as this one where we have sold to the grid and purchased within the same 30 minute interval? In this particular one we have sold to the grid more energy in KWH value than purchased. In this case, shouldn’t the purchased energy be zero if we have a net metre? I’m confused! Apologies if this is a ...

6 Replies 89 Views
Posted 1d ago
Energy Energy Accounts & Plans

Requesting extension

Good morning,

I have a payment extension till 23rd June (this Wednesday).

I'm unable to request further time by automated system on your website. I've made two payments of the bill, the receipt / transaction numbers supplied below, including a payment today of $31. There are $68.33 still to be paid. I'm requesting another week to pay this final part of the bill. (It is probable I'll be able to pay i ...

4 Replies 2K+ Views
Posted 2d ago
Energy Energy Accounts & Plans

Cancel Gas and Electricity

Please cancel my Gas and Electricity plan please 

4 Replies 1K+ Views
Posted 2d ago
Energy Energy Accounts & Plans

Costs

I swapped to AGL and my bills have got bigger. I will immediately to trying to swap  to another provider. You are charging more than my previous provider. I really don’t know how you get away with this. 

3 Replies 56 Views
Posted 2d ago
Website & App AGL Website

Internet speed extremely slow

My Internet is snails pace right now.  is there a problem or can i get this fixed ASAP. I am trying to work.  

1 Reply 31 Views
Posted 2d ago
Energy Energy - General

Both my electricity and gas accounts got disconnected without my request

I am really VERY FRUSTRATED AGAIN now.  After dealing with AGL last year for more than 10 times over the phone, emails and chat regarding wrong gas meter and billing due to mixing up with granny flat one, I have to deal with AGL again.  This time, BOTH my electricity and gas AGL accounts suddenly got disconnected without me (the account holder) making the request.   The cause could be a new tenant ...

2 Replies 62 Views
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Posted 2mo ago
Energy Energy Accounts & Plans

AGL Peak Energy Rewards

I received a number of Text messages in recent weeks from +61 409 106 791, see following examples: "Hi Robert ............AGL Peak Energy Rewards: Event Thursday, 4:30 PM - 6:30 PMReply Y by 4:30 PM to take part.Earn up to $10 in bill credits for hitting one of the following targets:Standard Target: Earn $5 for exporting 0.19kWh or more to the grid. ORChallenger Target: Earn $10 for exporting 0.59 ...

Solved 37 Replies 12K+ Views
Posted 2mo ago
Mobile Mobile - General

eSIM Activation

I ordered an eSIM from AGL 12 hours ago and requested a port-out from TPG. The porting process appears to have been successful, and I received an email from TPG confirming this and my service has been cut off.However, I received a welcome email but noQR code needed to activate my eSIM. It’s now been over a day, and I still have no QR code. There is no order for activationThere are no pending activ ...

31 Replies 9K+ Views
Posted 1w ago
Energy Energy Accounts & Plans

Velocity Bonus Points

Hi, I signed up to AGL on the 29/6/24. There was a Velocity bonus points offer if I signed-up before the 30/6/24 where I would receive 20K points for electricity and 10K for Gas. However, I've only been credited 10K for electricity and 5K for Gas?! 

29 Replies 9K+ Views
Posted 1w ago
Energy Solar, Batteries & Electrification

Solar Panel Regrets

I'm wondering if anyone has any regrets with installing their Soalr Panels please? Or wished they had known differently when installing their solar panels?

25 Replies 11K+ Views
Posted 6mo ago
Energy Energy - General

2024 Government Rebate Refund

It is current AGL policy not to refund a government rebate to the consumer. Can AGL advise if the two rebates (QLD and Federal)  announced for 2024/25 are to be retained by AGL or will the consumer (for whom the rebate was intended) be allowed to claim this amount if their account balance is regularly in credit due to efficient use of solar. 

Solved 23 Replies 40K+ Views
Posted 2w ago
Internet Internet - General

Internet

Since joining AGL Telecom my internet, at best is super flakey and not anything like my previous supplier. I assumed that considering this is the NBN and supply is essentially from the same origin, device wouldn't be affected. Yet, as of this morning I have had no connection for the last 4 hours. I have in vain tried to contact your support however there has been no reply. This is appalling servic ...

22 Replies 1K+ Views
Posted 5mo ago
Website & App AGL App

Energy app

Hi not sure if anyone else has had issues with energy app, but recently joined agl and for the first month the app read how much solar was being created and how much electricity we were getting from grid, but the last eight weeks it hasn’t updated; I’ve tried numerous times trying to get help from agl but no success; any advice would be appreciated 

Solved 18 Replies 8K+ Views
Posted 6mo ago
Energy Solar, Batteries & Electrification

Refund of Account Balance

I have received this text from AGL today. "This is the AGL team, we have applied the Queensland government's Cost of Living Rebate to your account. It will appear on your next bill after July 1, 2024, as 'QLD Govt Cost of Living Rebate'. This rebate is non-refundable and will be applied to any outstanding or future electricity bills." I have solar and my account is usually in credit so this money ...

15 Replies 13K+ Views
Posted 1mo ago
Internet Internet Accounts & Plans

Internet bill rising from $54 to $82.99

I don’t know if anyone has the same issue. I just got the internet bill for December and it is extremely higher than my regular plan fee. I am on a $54 monthly plan but it is $82.99. I searched my mailbox and there is no any notification regarding this. I am not sure if it is an error. 

Solved 14 Replies 2K+ Views
Posted 6mo ago
Energy Energy Accounts & Plans

Seniors Saver Plan

Why am I unable to find any reference to the Seniors Saver plan rates when looking to compare plans on the AGL site?My last electricity account suggested I could save money by switching from my current AGL Solar Savers plan, but I want to see the details. Calling the 131 245 number only resulted in me being texted a link to compare plan rates but that didn't seem to include any reference to Senior ...

14 Replies 11K+ Views
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Posted 16h ago
Website & App AGL Rewards

Reg:Joining credits

Hi, Its been 6 monts since I got my new AGL Electricity + Gas connection. However, I am yet to receive my joining credits of 100 AUD. Could you please advise in this regards.

0 Replies 10 Views
Posted 3w ago
Energy Energy Accounts & Plans

?Spam/scam/phishing emails

Hi, I've received two emails in the past couple of days, supposedly from AGL (the email addresses almost appear convincing) with the subject lines: "A final warning about closing your account"The email then had this to say:"In order to continue using your email, please verify your account. We do not want to block it, but we are fighting spammers. This verification is quick and mandatory.Your email ...

0 Replies 218 Views
Posted 1mo ago
Energy Energy Accounts & Plans

Direct Debit Bill and Payment

My electricity account was direct debited today 3rd March 2025.However, no email to tell me what it consists of - just the total amount shown on my bank account. Go to the AGL website to view it - not there. In fact AGL website shows the last one that was paid by direct Debit, but still says it has to be paid.Has AGL stopped sending emails?Why is the website one month out of date?I'm in Melbourne.

0 Replies 135 Views
Posted 1mo ago
Website & App AGL Website

Internat Plan

Trying to add an internet plan, however the system does not go further than the add address screen.  Can Someone please come back to me for this.  

0 Replies 103 Views
Posted 1mo ago
Website & App AGL Website

My Account update – February 2025 - Tell us what you make of it!

G'day all - first time posting, and doing so on behalf of the product development team here at AGL. We’ve had a great summer, with many team members enjoying holidays and time with family. But it hasn’t been all play – the team have delivered several valuable features, including some we’d like to share with you here.  Personalised solar saving forecastIf you've gone online to check your usage you ...

0 Replies 136 Views
Posted 1mo ago
Energy Energy - General

Victorian Government Emergency Backstop Program.

The following response from AGL was received following a complaint from me (via Solar Run Bendigo) that the Victorian Government Emergency Backstop program introduced in October 2024 may be responsible for my new Solar Panel installation being remotely shut down resulting in no Solar Panel generated power being sent to my home or sold to the Electricity grid: QUOTE from AGL:I have received a respo ...

0 Replies 129 Views
Posted 2mo ago
Energy Meters & Connections

Controlled load cost during solar production

"In New South Wales, from 1 July 2024 Ausgrid has both overnight and daytime operating windows as standard for controlled load 1 tariffs. An overnight-only option is no longer available. We’re adding a daytime operating window for our customers who have a Controlled Load 1 tariff in line with the available timings that Ausgrid has set."Below is a sample of my AGL meter data for this 30min period t ...

0 Replies 134 Views
Posted 2mo ago
Energy Solar, Batteries & Electrification

Solar curtailment / backstop

..Looking into power suppliers in each state, and curtailment (backstop) of solar generation, I found some very interesting info here on our (South Australian) supplier SAPN website . . . https://www.sapowernetworks.com.au/your-power/quality-reliability/solar-curtailment-for-minimum-system-demand-events/  In particular, it was interesting to note from that page, if ever AEMO orders SAPN to stabili ...

0 Replies 187 Views
Posted 2mo ago
Energy Energy Accounts & Plans

Will I get $100 credit if the plan is changed straight away?

I am hoping to get the $100 promo credit by signing up to the netflix plan and hoping to change it to the EV plan as I was told the EV plan is not included in the $100 promo. Upon contacting them, I was advised to sign up to a normal plan and change it to the EV plan. But I don't want to stay on the normal plan until the credit is applied as it will cost more to charge my EV. Has anyone actually d ...

0 Replies 185 Views
Posted 2mo ago
Ideas General Ideas

Please do not use my Middle Name in my correspondence with AGL!

Hi AGL, This concatenation is not standard in any correspondence I've had with any company except yours.Please desist. Kind regards,
Richard Grosser P.S. I don't like AGL's lack of 'direct accountability' (i.e. Account HELP), either!

0 Replies 151 Views
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