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meter alteration saying completed when not completed

Request remains unresolved and costing money I am undergoing alterations to a residential home. AGL notified me by email on the 11 April that they had received a request for the alteration to my electricity meter and that the works will be completed within 10 business working days. So, by my records that meant 26 April (25 April being a public holiday). On the 24th of April I was sent a text messages by AGL to advise me that the alteration request was completed. On the 27th of April I was inform ...
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