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nothappyjan Switched-on

Why have a 24/7 customer service line for anything - anytime that cannot help outside normal hours?

NOT HAPPY JAN !!!!!Called on a Sunday regards my bill smoothing account for my Gas/Electricity. Told to call back as they were doing a system upgrade,Called later in the afternoon and spoke to a customer service rep and explained what I needed. Told me that she could not help but would transfer me the billing dept. After a short wait was connected to another person and after explaining again what I was callingfor was told that he was also from customer service and could not help! Was told to ri ...
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