About gaetano

Rank: Switched-on

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gaetano's latest conversations

gaetano Switched-on
26-07-2021

switching to Time of use

Hi there, I was trying to switch my account to TOU as I have an EV and want to user the off-peak cheaper rates to charge the car. I checked the App but there was no option to do it there, so I checked the web site and there was no result for TOU or Time Of Use, I tried to change my plan online but there was no option to do it there either. I started a Support Chat and was told that I needed to call a 1300 number as this is for the meter configuration team.This seemingly simple change to my plan ...
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gaetano Switched-on
04-03-2021

survey BOT - poor experience

I just had a great interaction with one of your customer support representatives and wanted to leave a feedback. The Survey BOT is either not compatible with Chrome or needs a serious review. Here is the transcript, enjoy, it is actually very funny  BOT: Do you mind telling us how we did today? Me: you did great! BOT That's not what I was expecting, Please select from one of these options (no options provided!!!) BOT: Do you mind telling us how we did today? Me: yes BOT: That's not what I was ...
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