About sandrah

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sandrah Switched-on

When do Seniors Discounts start, once signed up?

I signed up for Queensland Seniors Discount at the start of August (over 10 weeks ago), and just got my first quarterly bill, which shows no discount at all. Has the AGL billing system got it wrong, or does it only start from the next full billing cycle? I really would have thought AGL wouldn't care when it started, since it's a State Government subsidy.Thanks for any insight that might also help others.
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sandrah Switched-on

Do Seniors Dscounts Apply in Queensland?

I just spoke with an Indian accented gentleman on the AGL Enquiries line, and he was *very* adamant that seniors discounts for AGL electricity accounts were only available to NSW and Victorian customers. Yet AGL have a web page that says Queensland seniors *do* get a discount.The AGL Enquiries gentleman did not acknowledge the existance of the information. Could someone clarify for me who I should believe? The AGL web page is at: https://www.agl.com.au/residential/help-and-support/concessions-re ...
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