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Molly1800 Switched-on
27-11-2020

Gas connection

Hello, I was supposed to move in my new house yesterday but I was suddenly told that gas was not connected 2 weeks , so I have to delay my moving next week. The trouble was that still no confirmed connection date after waiting over a week . I already contacted the account manager directly and urged him to take the quick action . But it seems that it is up to another team to do this work.It is such slow process in a big company . I wonder how I can get this issue escalate to the right channel . ...
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Molly1800 Switched-on
27-11-2020

Re: New connection

I am experiencing the same pain for the new connection . Was planned to move in my new house yesterday but was told that gas was not connected ! The builder contact AGL and it has been a week and still no confirmed date for connection yet.I wonder how your issue was resolved in the end ? For how long ?
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