About vinnie33

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vinnie33 Switched-on

Online Platform & Bill Smoothing Issues

Hi, Since the new online platform went live (and still incomplete and fraught with issues, compared with nary a problem with the original platform), I have had problems working out what I owe, what will be direct debited from account, multiple accounts for the same item (I.e. Gas, one inactive with a credit balance still showing, one active) and so on and so forth. I have tried to address these by calling a repesentative directly or using the chat function. Invariably, they have no idea what I'm ...
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