About Fi1302

Why am I no longer able to look up my account balance?I used to do this via the app. However now all it shows me is my next due bill smoothing amount and due date. I thought maybe if I logged in to the website I might find the required balances, but alas that is not the case.I own some on my gas account, yet my electricity is in credit (depending on the bill Im waiting for) - by how much I don't know since you have decided to not let me see that helpful (and I think vital) piece of information a ...