I'd like to know what the correct way is to address your customers. I had a phone call from one of your staff who refused to listen to me and demanded I pay up or else. I have been in this situation before and I don't really agree with the bullying tactics we have to deal with. I was then expected to pay up or else. I refused to give her my details but I paid some of my account via my bank account. This is not the first time I have been harrassed and threatened ,but it is inexcusable. I'm not ha ...