See, this is the problem... if you read my message I said I DID contact you first though I actually shouldn't have since it was a problem from your end! but your agent hung up on me! another agent called me on Monday though (I believe his name was Adrian)... I thought he was following up but he was looking for money for the overdue bill, I told him I have always been on autopayment and he confirmed he still can see the details of my autopayment and for some reason it didn't go through (I could s ...