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supply charges

Hi AGL, I'm a landlord of a property in Rose Bay, Sydney and the property does not have any appliances that use gas. The tenants however have received an invoice for supply charges based on a cents/day calculation. Contacting the call centre I was advised that you changed your policy at some point in 2015 whereby you started charging a supply charge for meters and the like despite the fact that gas isn’t being used on the property. What communication process did you undertake to advise tenant ...
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