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Suze20 Switched-on

AGL needs more caring staff

In May 2020, I called asking for concession to be applied to my accounts. I assumed that was done until I received my electricity bill in late May with no concession applied. Since then I called AGL every week to get it amended. Suffice to say it had been a very stressful time and time trying to get this issue rectify. I had customer solution staff who was rude to a person who thought she knew what was the problem without checking it. I had few others who attempted to fix the problem, but didn't ...
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