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Cancelled 2 direct debits instead of 1

We currently have two properties under one electricity account with #agl - both were on bill-smoothing (direct debit). The builder is paying property 2's account for the moment, so I thought something as easy as cancelling one of the direct debits would be simple enough.... absolutely not!!! #agl cancelled both direct debits over the phone (after specifically asking to make sure it was only property 1) and now they have slugged me with a ~$580 bill to pay immediately. They won't reinstate the di ...
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