About pat

Rank: Conductor

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pat Conductor
20-12-2017

Re: AGL Reduced Pay on Time Discount without me knowing.. and now hide it

@jayden wrote:Hey pat, Thanks for getting back in touch! As mentioned above, we will have to ask you to reach out via web chat or Facebook so that we can jump into your account and have a look at things. I apologise for any inconvenience caused by this. Kind regards, Jayden.And I have messaged your through your facebook chat and still no reply 
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pat Conductor
19-12-2017

Re: AGL Reduced Pay on Time Discount without me knowing.. and now hide it

Still no reply regarding this.. Just received a electricity bill at my partners address and worked out her percentage discount and its 44%... Which what I was getting to for my address but your supervisor told me that everyone on this discount has been reduced to 33%. Seems like I am being lied to or you dont know yourselves what is going on. And you keep saying you would of contacted me on my preferred contact method which is e-mail but I keep telling you I received no notifications
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pat Conductor
29-11-2017

Re: AGL Reduced Pay on Time Discount without me knowing.. and now hide it

hi Jayden!! Maybe you can start by notifying your customers about the change Myself and my partner both who are AGL customers on different accounts did not receive notification of the reduce discount but a bit late as you have already done that
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pat Conductor
29-11-2017

Re: AGL Reduced Pay on Time Discount without me knowing.. and now hide it

@jayden wrote:Hey pat, Welcome to the Community! When a customers plan is coming up for expiry, we'll always send a new offer before the expiry date either by post or email, depending on your preferred contact method. If we don't hear back following this, the contract will rollover automatically to the new plan offered, as the alternative would be to take away a discount all together. The percentage value of the discount applicable to a specific bill will not appear on the front page, though it ...
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