About Davidald

Thanks for your reply. I was referring to the "message us" hypertext link in "My Account".

I decided to use bill smoothing for my Electricity and Gas accounts. I noticed when I log into "My Account" I can no longer see my account status, eg. amount owed. When I ring AGL they say my account balance is zero. This is impossible as my bill smoothing payments can not match the bill amounts. I was told this lie (fobbed off) 7 times. I spoke to "resolutions" 3 times and they denied this practice and told me three contradicting lies, Eventually, (this morning 13/05) I used online chat to canc ...

At the moment AGL are paying me 14c per kwh. Others are offering 20c, This is a considerable difference at the end of each quarter, Ask AGL for the Tariff you will be paid first,

What a shocker, the "message us" link does nothing when I click on it?