I decided to use bill smoothing for my Electricity and Gas accounts. I noticed when I log into "My Account" I can no longer see my account status, eg. amount owed. When I ring AGL they say my account balance is zero. This is impossible as my bill smoothing payments can not match the bill amounts. I was told this lie (fobbed off) 7 times. I spoke to "resolutions" 3 times and they denied this practice and told me three contradicting lies, Eventually, (this morning 13/05) I used online chat to canc ...