About BunyipBill

MY FRUSTRATION WITH AGL's "CUSTOMER SERVICE" [cough, splutter] IS MOUNTING.You still have not answered my first question and neatly sidestepped my other questions.WHY HAS MY GAS BILL DOUBLED WHEN MY PREVIOUS USE HAS BEEN NOTHING LIKE WHAT YOU CHARGED ME!!!????

Hi Jayden, I have tried to send this as an email reply on a number of occassions but my server keeps telling me that it was unable to deliver it to [admin@community.agl.com.au]. As I have not received a reply I assume that the email did not get through to you. I'd hate to think that you are ignoring me so I'm posting my reply to you here. The bill is an "estimate" which I and everyone else would expect to be based on previous consumption patterns. Quite obviously this has not occured in this and ...

Why has my billed gas usage doubled when I have not changed my usage pattern? If anything because of severe illness, my usage has DECREASED!!!!Also, why are you charging a "Payment processing fee" when I pay by Direct Debit meaning that a) the money is automatically transfered to your already bloated coffers b) as the money is transered directly to your coffers, there is nothing to process. Even though the charge is $0.60, multiplied by tens of thousands accounts this would add up to a very tidy ...