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Very high electricity bill

Hi Guys , I just moved out of my old property couple of weeks ago. I got the bill $623 August to Oct which is 100%higher that my last bills. I talk to agl and they said it because of faulty hot water system. They said you have to ask owner to get portion out of it. I email the owner but did not get anything back yet. Even me or manager doest not know about the fault till I received the bill. My question is: As we as tenant pay the bills, why service provider not inform us if anything going wrong ...
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