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New account established but AGL didn't transfer wholesaler account

Relates to gas connections in Mandurah, WA. I now know of 2 new account holders that have signed up to an AGL account, but then subsequently either have gas disconnected or gas meter removed, because the account has not been transferred from pervious owners retailer with the gas wholesale supplier. The terms and conditions clearly state that AGL will take the responsibility to arrange the account transfer. So what is the actual process that SHOULD occur so that the wholesaler transfers the acco ...
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