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Hi @NathanB Appreciate your reposnse. However, it still does not clarify the doubt that I have. My understanding is if meter reading says 500 then it means 500 deciliter (as per article). Then in order to convert read into usage (in liter), read should be divided by 10 rather than mutiplied by 10. Division by 10 should give us 50 liter. Also you would agree with that fact that 500 deciliter is equal to 50 liter. Thanks

I refered to below article in order to understand how Centralised hot water billing is done. https://community.agl.com.au/t5/Knowledge-Base/Centralised-hot-water-billing/ta-p/305 I have question related to point 4 (Why do you multiply my usage by 10 as well as the common factor?)--------------------------If you live in NSW, you may notice that your consumption has been multiplied by 10, as well as the common factor - this is because the hot water meter measures your usage in deciliters (a metric ...