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Service ineligible - 'Enter you own meter read'

After some very innaccurate monthly usage estimates, I received an extremely large bill upon the 3 monthly 'actual read'. Since then, I've been advised to submit my own meter reading on the AGL website each month. I have logged in today to do so, but whilst I can enter my own gas meter reading, my electricity meter reading is greyed out and says 'Service Ineligible'. I have tried call to have my meter readin entered manually by AGL, but call wait time seems very excessive, and there is no indi ...
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