About Jesse

hey @sugarkane I got a reply saying the account is not in my name (which i mentioned in my ticket). Before they can answer any questions i'll need to 'take responsibility of the gas consumption'.I'm kind of hesitant about taking responsibility before any of my queries are even acknowledged, let alone resolved. How can the bill have been sent to us, addressed to "Dear Customer", but now they're telling me it's in someone elses name. And should i be worried about the levels of consumption listed i ...

thanks Lauren, i've submitted it now.

I got a 6 monthly gas bill from AGL for $2,007. The average daily use (401.93MJ) is the exact same across the 6 months.There are four people in the house - gas stove, i presume gas hot water, and a gas heater that was turned on no more than 5 times during winter.The IPART website says average 6 month usage for my household would be 10,800, yet my bill shows our consumption was 76,768.63Does this indicate there could be a gas leak? I've contacted our real estate agent but they think it's entirely ...