About JA1

Been over a month now, still getting the same message. Would like to know whats been done to try and eradicate this issue? Very frustrating.

Hello David, There is still no update on my account. Is the waiting time usually over a week?Also, I have not had any communication with the people who were supposed to check my gas meter yesterday 22/10/19.Are you able to help me with this? Regards,

16/10/19

I have tried to access my account online, only to have a blank screen sent back with:"We're just putting the final touches on.Your account will be ready shortly so please check back soon" I have tried different browsers, nothing works.