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Resolutions Team - Lousy Customer Service by Individuals

How do I complain about particular people in the resolution team for extremely poor customer service? Asked to speak to their manager and was told they were the highest person I could speak to. Asked a straightforward question and refused to answer. Only after endless conversation was a "$25 payment" offered for poor customer satisfaction. Truly pathetic for someone who is suppossed to resolve issues. Same person twice in various calls - other members seems to try hard to work with a customer - ...
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