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LFamily Switched-on

Re: New Gas installation delays

I have the similar experience too! The gas connection is confirmed to be done on 26 Sep, but it is cancelled without any prior notice because of the MRIN was not matching with the national meter database and they were unable to receive the gas meter number from your end. It is not Customer’s fault so why customer needs to bear the consequences. i called them and used online messaging to talk with them, but useless... keep saying normal procedure have to take 3 business days but not take exceptio ...
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