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catdownunder Switched-on
20-09-2019

Addressing customers

Please DON'T address your customers "Hi J,,,," It is completely inappropriate to address anyone you do not have a personal relationship with in this way. It suggests you do not respect your customers. A "Dear Mr.... " in the case of my 96yr old father is much more courteous and shows a much more professional manner. If this manner of address is, as I suspect, automated.then it needs to be changed.
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