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Electricity bills - Too many problems!

Our problems: 1. Usage rate for electricity was incorrect. Found out from login to my agl online. We signed up for the fixed rate contract but was charged with the higher standard variable rate, also showing as monthly billing instead of quarterly which we had signed up for. Made our first call to proactively point the problem before we receieve our first bill. 1st call on 20/07/15 receipt no.1309119476 2. Made 2nd call 04/08/15 receipt no.1310842080 to follow up the issue as it's still not res ...
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