About judithewart

i have contacted agl by chat (many times) & phone to have my concession card added. i recently moved & my move out date was 22/05/2020 (concession applied) therefore my move in date was 23/05/2020 & have had problems getting my concession card added to this new address. each time the agent says that they'll add it & all is okay. yet to see the 17½% concession applied to both my ELECT & GAS. Can you please help?

27 Feb 2019 Bill 29 Nov 2018 - 26 Feb 2019 $567.57, the amount of $567.57 does not include my POTD amount 404.89 (difference of $162.68), where is it? I was on CHAT today for OVER an hour trying to sort it out and the billing person did not have a clue, basically kept trying to say that it had been applied when clearly it had not! The amount on that bill was $567.57 and $404.89 with the POTD, the carried over "previous amount reflected on my current billing statement on page 2 listed ...

NOV 18- FEB 19 Bill = $567.57 without POTD BUT 404.89 With POTD. a difference of 168.68. I began bill smoothing and have "paid on time" for 6 fortnights (7 now), and the next bill has now arrived. On pg 2 of the new bill it shows "previous balance" total of 567.57 and not 404.89. I was on CHAT today for over an HOUR with Samnegree and I could not get him or her to understand that the POTD was not applied to my account. How can I do this, what I really need is an email address just to show with ...