About Nathan

Sorry to hear that @Tcarmo our billing team can help you out with this - Please come chat with us here. Thanks!

Hey @owl You can absolutely have your credit refunded to you, it also sounds like you might be on bill smoothing, so our team can certainly discuss lowering that amount perhaps. Come chat with our billing team here and we'll sort it out for you.

Hi @Sweetaxident It's dependant on the cause of the outage. Generally speaking if it was a widespread outage in your area, your local distributor is whom you will need to contact in order to lodge a compensation form. Here's a link where you can type in your postcode and see who you distributor is so you can get in touch with them. Electricity Distributor Lookup tool thanks!

Hi @john6666, Feel free to have a chat with our billing team here and we'll see what we can do for you in regards to extending your bill. Thanks!