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AGL unwilling to backdate concession card.

Hello  I signed up for AGL three months ago and could not add my concession card over the internet as it gave me an error. I recently rang AGL and they could not add my concession card either, saying they will send it to the back end team. I received by bill a few days later and the concession discount was only applied from the day they applied the card. A telephone guy said that they do not back date concession cards . I am pretty sure other energy companies do, plus it is their error as I cou ...
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