Same here, since they combined agl rewards and online account, I never get in to my online account, neither agl rewards. Every time just keep saying " something unexpected happened". Then every time I ring the agl service, they told me it would take 24 or 48 hours to reset my password. That seems the only way they solve any technical problem. I never got into my online account since April or May, now i am deciding to change to other company.