I've reported this multiple times and been told it was a glitch and it would be resolved within 5 days - and unsurprisingly nobody has done a thing about it. I logged into the app to extend my payment date for both gas and electricity and the minute i hit the button for the request, it DOUBLED the amount due. I immediately went onto the chat and reported it, the guy told me it'd be fixed and he manually went and extended my second bill (thinking this would go around the glitch) but of course tha ...
