About Vivian1

Hi Lester, Thank you for your reply. I requested AGL to send an electrician, and when they finally came, it was discovered that my meter had been mixed up with my neighbour’s who lives upstairs. Mine is on G14 and my neighbour's unit number is 114, which explained such a high electricity bill.

According to the bill I received, my average daily usage is recorded at 25.39 kWh, which seems unusually high for my household. In my apartment, the only major appliances that contribute significantly to electricity consumption are a clothes dryer, a refrigerator, and a computer. Even with heavy dryer use, these should not reasonably account for such a high daily usage. Furthermore, I believe there may be issues with either meter misreads or estimated billing. My usage levels do not reflect my ...

1.Is the reading on your bill an actual read or an estimate?Answer : on my bill it says ''Electricity charges are based on an actual meter reading''. 2. If you live in an apartment, are you familiar with your meter and do you have access to it?Answer : My meter is locked and I am not familiar with it. I also don't have access to it. You will need keys to get access to the meter. 3. Do you know if there is a smart meter installed at your property?Answer: Yesterday I phoned AGL staff and one o ...

I have just received my three-month electricity bill, and it is extremely high—$851 for a one-bedroom apartment. This amount makes no sense given my circumstances: I have not used air conditioning at all during this period, and my apartment does not even have a heater.I have contacted AGL customer service multiple times. At first, they agreed to arrange a meter investigation by an electrician. However, I keep receiving text messages afterward stating that the investigation could not be completed ...