Hello,Dear AGL Customer Support,I am writing to express my deep dissatisfaction with the recent experience involving the setup of NBN equipment sent by AGL to an elderly pensioner couple.Despite having an existing fiber-to-the-premises (FTTP) NBN connection, the couple received two separate boxes: one containing a TPG-branded modem with instructions only for DSL connection, and the other a Southern Phone modem with no instructions at all—only a power adapter. The equipment was intended to be plu ...
