Hi thereI regularly utilise the Instalments function to pay my monthly electricity bills, however every 2-3 months it becomes unavailable for weeks and I need to engage with an operator to set up the instalment plan.This has occurred within the app as well as the website, and no one can give me a straight answer as to why this keeps happening. It takes longer to wait around for an operator to set up in the instalment plans, and it's not as flexible as the self service option (for example, i've r ...
