My phone number was ported out from Telstra last week and I have since received an email from AGL saying my sim is activated. However my mobile is asking for a sim lock code and saying network locked. Telstra said it’s an issue for my new provider, AGL is saying to contact my old provider. Neither can help and I am left with a mobile account I cannot use. When AGL offered me this deal for mobiles I was told it would be a quick and easy changeover. Very disappointed.
