About Anne2480

@NeilC Great if you have a smart meter. I don't. The email is my notice that there is an account ready and it needs paying. Without that, where is the reminder to log in to check for it? There isn't one - except - hey! you haven't paid your bill, now you have to pay extra! You should be confident you are going to receive it electronically. I'm not.

I haven't been receiving my bills via email. And yes, everything is fine my end, my correct email address is registered, it hasn't changed. Nothing in my junk mail. Bills just stopped arriving. After a long and tedious conversation with someone on the chat - I was told everything is fine AGL's end - it must be my end - It's not. And to prove a point, just now I joined Neighbourhood and got the welcome email immediately. Googling has shown this to be an ongoing problem with AGL for several years. ...

This has NOT been SOLVED. I am having the same issue now. And being told it is my end as everything is fine on AGL's end. Obviously it's not. This appears to be an ongoing issue for several years now judging by posts I've read. It's time to fix it. There is no leniency if we miss a payment because we haven't received the bill.