About Warren100000000

NeilThanks for your response and advice, although with respect, I will likelyjust consider my future relationship with AGL and find another supplier...... not that I anticipate a markedly different/better experience.Several points below, not to bore you with my issues. I also don't wish to'argue with you as you are not at the root of my angst. Hence, please feelno need to respond or even read further.1. I have both the APP on my smart phone (early adopter) as well as beingable to log onto the PC ...

Your website is too complex. You click and option and go back to where you started, There are too many options. You never get what your want instead you get a prethora of other peoples queries and responses BUT it takes forever to work out if any of it is relevant. Your website includes confusing terminology - we are not all sparkies or tech savy. eg. 'Basic Plan Information' - there is no Basic Plan ! What the website means is Plan Basic Information ie., basic infomration about the plan y ...