Mark, I started with Web chat but they told me after much messaging to call 13 number.Called 13 number waiting waiting multiple recorded messages waiting & then get through, do ID & go through story, put on hold waiting & then transferred to Resolution Team number, waiting waiting & get through, get ID & go through story, put on hold, comes back, going to call Multinet as their responsibility to repair meters, put on hold waiting for over an hour with lady coming back to me every 10 mind or so a ...