About StephenC

The Resolution Team is now aware of the huge discrepancy of usage recorded between Origin and AGL as it is the same meter in use. I believe the investigation is now targeted to the accuracy of the Smart Meter reading as it could simply be a faulty unit which is generating rubbish data. Physically recording the meter reading is meaningless so that he better option is to keep your old usage record (assumed they were actual reading as marked on the invoice) from Origin and compare to the new Invoic ...

Thanks for Sharing ...My daily usage has also more than tripled recently from an daily average 16kwh to 50kwh. I had no data issue with Origin for 2 years but after switching to AGL since Ap 2022, the usage reading had been untrustworthy. My bill with Orign was around $ 330 for the same period last year but its a $1000 with AGL, and I can only speculate either the Smart meter is faulty or I am being ripped off. I can hope Intellibhub/AGL would honestly and diligently complete their investigation ...

Hi OlgiDetails were sent to you and await your feedback ThanksStephenC

I am experiencing what I believe is an hugely overcharged invoice by AGL. AGL, without notification, reversed my past paid invoice (Oct - Jan 2023) and due on May 18 invocie (Jan-Apr 2023) two days before due date on May 16, They then issued a completely new invoice on May 25 for the whole period of Oct to Apr 2023 (AGL even removed the Oct to Jan invoice record) and based on estimated usage, I now owe them $730 for Oct to Jan period, and Jan to Apri amount has doubled to $800. My total due amo ...