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gmorg Switched-on

signing up for the essential gas & elec plan but keeps failing on submission...Why

ive tried about 5 times now going through the online submission for the Essential gas & elec package but it keeps failing when i submitt ??? has anyone had similar issues... thought may be first set up an account but that didnt work, called the 1800 number it suggested but they couldnt help & said i need to do it online !!! Chat person said i could sign up with him but feel uncomfortable giving all my details via a chat format... any suggestion, AGL not looking promising 
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