About Frances

I noticed that I am not the only one with the problem of not being able to login to My Account. I have spoken to a someone via online chat, and she was not able to resolve the issue. She said she would pass the matter on to a specialist team. This morning I tried to login to My Account /Rewards and it still is not working: the friendly dog appeared again. I tried to resolve the issue by clearing the cache, but I could still not log in to the site. Any suggestions would be appreciated.