Thank you, BWSS.It's nice to see that someone cares & tries to help while I'm going through this frustrating & sickening process.I might have not made myself clear enough: I always looked at each monthly bill since I began with AGL in August,2015 & was happy that the bills were fine, whether estimates or actual. I had no worries at all and carefully kept an eye on each electricity & gas bill as it came in. I paid $550 in total throughout the period August 2015 until October, 2016.The ridiculous ...