About Lachlan

Total due: $422.28 Discounted amount if paid by due date: $259.61! What an incredible discount! How generous! Except that I should never have been asked to pay $422.28 in the first place. A nice little trick to entice me to pay up asap. I wouldn't want to miss out on that discount! I'm off to the ombudsman.

Thank you again, Rob.I did save & print off most of the bills throughout the 15 months...so that gives me something to work with..all's not lost..I hope.

Thank you, Rob.I like your advice...especially letting me know about the ombudsman delaying things. I've been incredibly lucky in that I've never asked for assistance from an ombudsman, so didn't know. It occurred to me to ask AGL to cease direct debitting my bank account asap to prevent the huge sums coming out of my bank account..with one due on 18th November..to try to prevent having to chase after a refund. All the best to you. Thank you again.

Thank you, BWSS.It's nice to see that someone cares & tries to help while I'm going through this frustrating & sickening process.I might have not made myself clear enough: I always looked at each monthly bill since I began with AGL in August,2015 & was happy that the bills were fine, whether estimates or actual. I had no worries at all and carefully kept an eye on each electricity & gas bill as it came in. I paid $550 in total throughout the period August 2015 until October, 2016.The ridiculous ...