I have spoken to 2 different women on the phone about this issue and sent screen shots of what the screen looks like and the first one seem interested to have it look at, a week later i phoned again and spoke to a different person and see tried to fob me off but after 15 mins she agreed there was an issue and would take it further,, i will wait for another week and i will phone again and see where we are at, they say it is in the IT dep and we cannot talk to them, starting to sound just like Tel ...