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Get a bonus Amazon Echo!

Hi all, On the weekend i changed to AGL Home Connect with a Bonus Amazon Echo. Tried to discuss with 2 people just to find out when the echo gets sent and got told you should have an email within 3 days of changing and that was yesterday but nothing. Can't get clarification as they can't see any details as on another server. Frustrated as i thought it would be a quick question.
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