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R-q Switched-on

Unauthorised account closure

Hi, I got a email saying my latest bill is the final bill. Which shouldn't be because I haven't authorised anything. I've contacted online support and they have said they'll investigate it within the next 20 to 60 days. That's a pretty epic time span. I've also posted on twitter, but only to realise they aren't online after the fact. My question is for clarification, will I still be with AGL during this time or has some other company that I have no idea of the costs just hijacked my address for ...
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