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14-08-2019
04:13 PM
1 Like
Good afternoon, I received my latest gas bill via email today and the amount has almost doubled from the previous bill cycle. I understand it’s winter and that more gas is used but there’s no way o...
Show results in replies (3)
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...or a high gas bill, thought it is not uncommon to see these during winter periods. The best place is t...
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...ssue to get the correct gas bill? Sending the meter reads photos every week to CustomerReads@a...
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Similar story. Extremely high gas bill. I was told it was due to winter and gas heating. So I h...
11-12-2020
02:06 PM
I have been receiving my gas and electricity bills by email for over 2 years. Last year AGL sent me my gas bill by post as they couldn't send it by email, now the electricity bill is having the s...
15-10-2020
11:31 AM
Hey Guys, There seems to be no easy way to pay my Gas bill except ringing AGL and doing it over the phone. I like to think I'm pretty tech savvy but there doesn't seem to be a way to pay m...
Show results in replies (4)
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Hi David Only elec is listen under overview. See attached picture of my gas bill.
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You can also make payments via the AGL app. This is how I pay my own gas bill.
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Hi Nam, My app only gives me the option to pay my electricity bill, it says nothing a...
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...ayment on your AGL My Account, this option is available in your Billing screen, you'll see an option "M...
20-07-2020
08:03 PM
I have been overcharged on my Gas bill back in June. I have spoken to people on the phone, gone online, and emailed photos, but still no support. I was overcharged by approx $300 - this may no...
14-10-2019
09:37 AM
I haven’t got my gas bill
19-05-2020
11:51 AM
I just received my latest gas bill and it is out of this world. I always enter my own reads, so I have no idea what has gone wrong. I have been in contact with customer service and according to t...
15-04-2020
12:00 PM
Hi, I signed up to AGL on the 28/12/19 for Gas and Electricity. Came across from Red Energy. The electrical bill was issued correctly with AGL - no problems. However, I've just r...
23-09-2015
10:37 AM
...gas heater that was turned on no more than 5 times during winter. The IPART website says average 6 month usage for my household would be 10,800, yet my bill shows our consumption was 76,768.63 D...
12-01-2021
07:04 PM
Get a Gas and Electricity bill both payable, my billing shows both in credit. WHY. All I get told on the online chat is ring the resolution team, are these people on the chat not qualified t...
13-09-2020
07:33 AM
Wrong gas bill Gas bill received 23/07(moved in)- 08/09 (48 days) First read 8327 End read 10247.98 Units 2120.98 Calculation 2120.98 x10 x1.006329= 21344MJ My hot water gas...
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